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- #175 – Jennifer Schumacher on Learning From Agency Mistakes July 2, 2025On the podcast today we have Jennifer Schumacher. Jennifer shares her journey from freelance web developer to agency leader, focusing on the mistakes agencies often make, like unbillable support hours, poor design handoffs, and scope creep, and how to learn from them. She emphasises the importance of process improvement, mental health, honest reflection, and open […]Nathan Wrigley
